{"id":117,"date":"2022-05-03T23:22:14","date_gmt":"2022-05-03T23:22:14","guid":{"rendered":"http:\/\/tkprof.xyz\/?p=1"},"modified":"2022-05-03T23:22:14","modified_gmt":"2022-05-03T23:22:14","slug":"hello-world-2-2","status":"publish","type":"post","link":"https:\/\/tkprof.xyz\/index.php\/2022\/05\/03\/hello-world-2-2\/","title":{"rendered":"Resume: Kirby, Tyler"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">Objectives:<\/h4>\n\n\n\n<p>Broaden my knowledge of enterprise monitoring, networking, and telecommunications to advance my career.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Skills:<\/h4>\n\n\n\n<p>Elasticsearch, Elastic, Logstash, Kibana, Apache Kafka, Apache Zookeeper, Linux OS (Redhat, Centos, Ubuntu), Linux Shell Scripting, API, Python, PowerShell, Windows OS (Server 2008, Server 2012, 10, 8\/8.1, 7, Vista, XP), HP Tools Suite (NNMi, OVO, SiteScope, BSM, BPM), Evanios, ServiceNow, Nagios, Selenium, Basic router\/switch configuration, Microsoft Office Products (Excel, Outlook, Word, PowerPoint, SharePoint, Access), Adobe products, CITRIX, VDI, VMWare, Active Directory, Mainframe, Control M, Organization, Task Segmenting, Prioritization, Self-starter who learns new concepts and adapts to new processes quickly, Effective written and verbal communication<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Education:<\/h4>\n\n\n\n<p><strong>Glendale Community College |<\/strong> <strong>Graduated December 2018<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>AAS for Cisco Networking Technology \u2013 Graduated January 2018<\/li><li>AAS for Linux Networking Administration \u2013 Graduated January 2018<\/li><li>AAS for Information Security \u2013 Graduated December 2018.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Experience:<\/h4>\n\n\n\n<p><strong>Arizona Public Service | IT Infrastructure Engineer III<\/strong><\/p>\n\n\n\n<p>September 2021 \u2013 Current<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Implemented ServiceNow Event Manager<\/li><li>SME for ServiceNow Event Manager<\/li><li>Integrate new\/old element managers with ServiceNow Event Manager<\/li><li>Streamlined system patching for the Enterprise Monitoring Team<\/li><li>Retired Evanios Event Manager<\/li><li>Backup SME for Evanios Event Manager<\/li><li>Integrate new element managers with Evanios Event Manager<\/li><li>Administer HP Suite of monitoring tools to create, remove, or update monitoring on current IT infrastructure.<\/li><li>SME for the ELK stack. (Elasticsearch, Logstash, Kibana)<\/li><li>Plan and execute system upgrades for Elastic and HP Monitoring Suite.<\/li><li>Scale ELK stack to meet business needs and support additional logging needs.<\/li><li>Resolve emergent issues after hours with the HP Suite and the ELK stack.<\/li><li>Integrate new data sources for log ingestion.<\/li><li>Create Kibana dashboards for IT Teams in order to assist with maintenance and troubleshooting.<\/li><li>Create watches within Elasticsearch used for monitoring.<\/li><li>Represent the Enterprise System Monitoring team at the Daily Change Advisory Board to review all upcoming changes and evaluate monitoring needs.<\/li><li>Assisted with conducting interviews of prospective employees and rated responses for hiring.<\/li><\/ul>\n\n\n\n<p><strong>Arizona Public Service | IT Infrastructure Engineer II<\/strong><\/p>\n\n\n\n<p>November 2018 \u2013 September 2021<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Administer HP Suite of monitoring tools to create, remove, or update monitoring on current IT infrastructure.<\/li><li>SME for the ELK stack. (Elasticsearch, Logstash, Kibana)<\/li><li>Plan and execute system upgrades for Elastic and HP Monitoring Suite.<\/li><li>Scale ELK stack to meet business needs and support additional logging needs.<\/li><li>Resolve emergent issues after hours with the HP Suite and the ELK stack.<\/li><li>Integrate new data sources for log ingestion.<\/li><li>Create Kibana dashboards for IT Teams in order to assist with maintenance and troubleshooting.<\/li><li>Create watches within Elasticsearch used for monitoring.<\/li><li>Represent the Enterprise System Monitoring team at the weekly Change Advisory Board to review all upcoming changes and evaluate monitoring needs.<\/li><li>Assisted with conducting interviews of prospective employees and rated responses for hiring.<\/li><\/ul>\n\n\n\n<p><strong>Arizona Public Service | NOC Operator II<\/strong><\/p>\n\n\n\n<p>December 2016 \u2013 November 2018<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Compile Service-Now reports consolidating imperative information to prepare Plan-of-the-Day operational system status report for CIO and Senior Leadership Staff<\/li><li>Act as Incident Command personnel when requested.<\/li><li>Communicate system outages and degradations across lines of business keeping IT leadership in sync with impacted business units and their leadership.<\/li><li>Work directly with the Service Desk &amp; IT Customer Service as an escalation point for production system issues and assists in resolving or further escalating other related issues.<\/li><li>Build Knowledge Base documentation of resolution steps that resolve identified and\/or reported issues to aid in training.<\/li><li>Coordinate on-the-job training for new hires.<\/li><li>Works closely with the Enterprise Monitoring team to create, remove, or update monitoring on current systems.&nbsp;<\/li><\/ul>\n\n\n\n<p><strong>Arizona Public Service | NOC Operator I<\/strong><\/p>\n\n\n\n<p>March 2015 \u2013 December 2016<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Perform help desk duties afterhours and during heavy call volumes as backup support.<\/li><li>Perform first level troubleshooting with remote access (CITRIX, VPN, RDC, VDI), server support, and network equipment.)<\/li><li>Monitor systems and apply proactive triage techniques when possible to prevent or reduce issues from impacting production systems.<\/li><li>Coordinate priority 1 ticket resolution by establishing correct dispatch and assisting the support team where needed driving recovery efforts according to service level targets.<\/li><li>Assist users and field personnel with issue resolution through remote systems access, business unit and team coordination and maintaining appropriate levels of awareness.<\/li><li>Prevent any unplanned outages from occurring with thorough validation of Incidents, Requests, and Changes ensuring workers are properly prepared and approved for production work to take place.&nbsp;<\/li><li>Maintain team and department SharePoint sites by making changes where required and applying user access when needed.<\/li><\/ul>\n\n\n\n<p><strong>Arizona Public Service |<\/strong><strong> <\/strong><strong>IT Technical Analyst I<\/strong><\/p>\n\n\n\n<p>July 2014 \u2013 March 2015<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Provide support for desktop computer operating systems, software, and hardware\/peripherals via phone.<\/li><li>SME for all SharePoint calls to the Help Desk.<\/li><li>Supported users with basic SharePoint needs (configuring permissions, site building, web parts, etc.).<\/li><li>Maintained several KB articles for support teams to assist with troubleshooting.<\/li><\/ul>\n\n\n\n<p><strong>Tek Systems |<\/strong><strong> <\/strong><strong>IT Technical Analyst I-C (Help Desk at APS-Contractor)<\/strong><\/p>\n\n\n\n<p>&nbsp;February 2014 \u2013 July 2014<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Resolved customer issues with Microsoft products not responding, not loading email, or not saving correctly.<\/li><li>Configured voicemail boxes on UCC servers for employees when they move to a new number.<\/li><li>Provisioned and verified access to AD groups, Files, Folders, Application, Domains, etc.<\/li><\/ul>\n\n\n\n<p><strong>CVS |<\/strong><strong> <\/strong><strong>Shift A Supervisor&nbsp;<\/strong><\/p>\n\n\n\n<p>September 2013 \u2013 March 2014<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Coordinated and conducted interviews of prospective employees and rated responses for hiring.<\/li><li>Resolved customer issues such as poor customer service in the pharmacy or product inconsistencies.<\/li><li>Studied sales reports to confirm overspending would not occur on payroll or ordering.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Objectives: Broaden my knowledge of enterprise monitoring, networking, and telecommunications to advance my career.&nbsp; Skills: Elasticsearch, Elastic, Logstash, Kibana, Apache Kafka, Apache Zookeeper, Linux OS (Redhat, Centos, Ubuntu), Linux Shell Scripting, API, Python, PowerShell, Windows OS (Server 2008, Server 2012, 10, 8\/8.1, 7, Vista, XP), HP Tools Suite (NNMi, OVO, SiteScope, BSM, BPM), Evanios, ServiceNow, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":104,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[2,3],"class_list":["post-117","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","tag-profressional","tag-resume"],"_links":{"self":[{"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/posts\/117","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/comments?post=117"}],"version-history":[{"count":0,"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/posts\/117\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/media?parent=117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/categories?post=117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/tkprof.xyz\/index.php\/wp-json\/wp\/v2\/tags?post=117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}